You can delete your Wizley account at any time. This page explains how, what happens when you do, and what we keep.
Delete it in the app
- Sign in to Wizley on the website or in the iPhone or Android app.
- Open Settings, then Account.
- Under Delete my account, enter your password, type DELETE, and confirm.
You are signed out straight away and the account stops working.
Without the app
If you cannot sign in, email privacy@wizley.io from the email address on your account, with the subject "Delete my account". We confirm it is you by replying to that address, then delete the account the same way the app does and tell you when it is done.
What stops
- Your plan is cancelled and nothing more is charged.
- Any ad budget your ads did not spend goes back to your card. If your ads ran, this waits a week for the final ad spend to come in.
- Your ads are paused.
- Your texting number is released, and no text or email goes to a lead again.
- Your booking page stops taking bookings.
- Phone alerts and connected assistants are disconnected.
- You are signed out everywhere, and your login stops working.
Getting your leads out
Your leads, their conversations and your files stay downloadable for 90 days. Sign in and export them from your Leads page any time before that, or write to privacy@wizley.io for a copy.
What we keep
After 90 days your leads, their conversations, your files and your account details are permanently erased. We keep only the records the law or card networks require, and use them for nothing else. Some of them still name you:
- Payment and refund records, for tax and card disputes. These include the name and email your payments were made under.
- The business identity your messages were sent under (your name, licence, brokerage and business address), and your leads' texting consent and opt-out records. Carriers and the law require us to be able to show both.
- A log of changes made to your account, and the record of your deletion request and what it stopped.
Changed your mind
For 90 days after you delete, write to privacy@wizley.io and we restore your workspace, your leads and your booking page, and you can sign in again. Your plan and your texting number were really cancelled, so you start a plan again from Billing, and a new texting number comes with it. If your monthly cycle had not started yet when you deleted, we refund what you paid at signup when we restore the workspace, so you never pay it twice. After 90 days the account cannot be restored.
Wizley is operated by Wizley LLC, a California limited liability company, at 100 Shoreline Hwy Ste B280, Mill Valley, CA 94941. Questions about this document can be sent to privacy@wizley.io.